Accessibility Statement
CASA-NEOS.com
Last updated: May 6, 2026
At CASA NEOS, operated by Riviera Dining Group, we are committed to creating an inclusive and welcoming experience - both online and in person - for all guests, including individuals with disabilities. We aim to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA to support equal access to our websit, services, and information.
A. Our Commitment
We recognize that the internet plays a vital role in accessing services, information, and commerce. We are dedicated to making CASA-NEOS.com accessible and usable for individuals of all abilities, including those with visual, auditory, cognitive, neurological, and mobility disabilities.
Our website is designed to support compatibility with screen readers, keyboard navigation and other assistive technologies.
We strive to comply with applicable accessibility laws, including the Americans with Disabilities Act (ADA), and follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA established by the World Wide Web Consortium (W3C).
B. Accessibility Standards and Ongoing Efforts
To support accessibility, we have implemented and continue to maintain measures such as:
Maintain sufficient color contrast for readability
Providing alternative text for meaningful images
Ensuring keyboard accessibility for core functionality
Structuring content with clear headings and logical hierarchy
Supporting compatibility with screen readers and assistive technologies
Providing captions or text alternatives for multimedia content where applicable
Designing responsive layouts across devices
Accessibility is an ongoing effort. We regularly review and improve improve our website a combination of automated tools, manual testing, and third-party guidance to identify and address potential barriers.
C. Accessibility Support Tool
CASA-NEOS.com utilizes a third-party accessibility interface provided by accessiBe to enhance usability. This tool allows users to customize certain visual and navigational aspects of the website to better meet individual needs.
The interface may allow users to modify features such as:
Text size and spacing
Color contrast and display settings
Navigation adjustments
Other assistive viewing options
While this tool supports accessibility, we are committed to continuous improvement beyond automated solutions.
D. Third-Party External Reservations Platforms
Certain features and services available through the CASA NEOS website rely on third-party platforms and external applications to provide reservations, ticketing, dining experiences, event management, payment processing, customer engagement, and related functionality.
These third-party providers may include, but are not limited to:
These external platforms, websites, widgets, embedded tools, and applications operate independently from CASA NEOS and are not owned, developed, maintained, or controlled by CASA NEOS or its internal web development team.
While CASA NEOS strives to partner with reputable providers that recognize the importance of accessibility, usability, privacy, and customer experience, CASA NEOS cannot guarantee the accessibility compliance, availability, performance, content accuracy, functionality, security, or user experience of any third-party platform or service.
By interacting with these third-party services, users may leave the CASA NEOS website environment and become subject to separate terms of service, accessibility practices, privacy policies, cookie policies, and operational standards established by those third-party providers.
CASA NEOS does not review, monitor, endorse, certify, or make representations regarding the accessibility compliance or technical implementation of third-party systems. Any accessibility barriers, missing information, booking limitations, technical issues, payment issues, or user experience concerns associated with third-party platforms should be directed to the applicable provider through their official websites and support channels listed above.
Users are encouraged to independently review the policies, accessibility statements, and support resources of any third-party website or application before interacting with those services.
If you experience difficulty accessing content or completing an action related specifically to CASA NEOS content and functionality within our direct control, our team will make reasonable efforts to provide alternative assistance and support whenever possible. For assistance related to reservations, dining experiences, events, or accessibility concerns associated with CASA NEOS directly, please contact our support and reservations team at (305) 800-6367.
E. Third-Party Social Media Platforms
Throughout CASA NEOS.com, our website may link to external platforms such as Facebook, Google Maps, X (formerly known as Twitter), LinkedIn, Instagram, and YouTube to share information and updates. These sites are not controlled by CASA NEOS and may present challenges for individuals with disabilities that we are unable to control or remedy.
F. Feedback and Assistance
If you experience any difficulty accessing content, features, or functionality on CASA-NEOS.com, we encourage you to contact us so we can assist you and continue improving accessibility.
When contacting us, please include:
A description of the issue
The specific webpage URL (if applicable)
The device and browser being used
Any assistive technology in use
Email:accessibility@rivieradininggroup.com
Phone: (786) 673-8374
Mailing Address: Riviera Dining Group, 2800 Biscayne Boulevard Suite PH, Miami, Florida 33137
We aim to respond to accessibility-related inquiries promptly.
G. Reasonable Accommodation
Upon request, we will make reasonable efforts to provide information, services, or transactions in alternative formats or through alternative communication methods, where feasible and in accordance with applicable law.
If you are unable to access our reservation features, our team is happy to assist you directly via email at: reservations@casa-neos.com.
Our physical location includes accessible entrances, seating accomodations and staff assistance available upon request.
H. Continuous Improvement
Riviera Dining Group is committed to ongoing accessibility improvements as part of our broader dedication to hospitality and inclusivity. Accessibility considerations are integrated into our website development, content updates, and vendor selection processes.
We welcome your feedback as we continue to enhance the accessibility and usability of our website.
I. Contact
If you have questions regarding this Accessibility Statement, please contact us using the information above.